Privacy Policy

Effective Date: September 23, 2026

KayaPlay (hereinafter referred to as “we” or “this application”) is a video playback software that provides local video import, HD playback, and media management. We understand how important privacy is to you and are committed to treating your information in a transparent and responsible manner. This privacy policy is designed to explain how we collect, use, store, share, and protect your information when you use KayaPlay services, and how you can exercise the relevant rights.

1. Introduction and Scope

1.1 About this Privacy Policy

This Privacy Policy is set up by KayaPlay operators and applies to your access to or use of KayaPlay software and its related services through any channel. Please read this Policy carefully before using this application and use our services on a fully understood basis.

1.2 Scope

This policy applies to the KayaPlay app itself and all the features it provides, including video import, playback, speed-up adjustment, playlists, history, and media management. This policy does not apply to any third-party websites, apps, or services that are linked to or accessed through this app, and such third-party services are subject to their own privacy rules.

1.3 Your Consent

By starting to use this App, you indicate that you have read and understood this Privacy Policy and agree that we will handle your information in accordance with this Policy. If you do not agree with any of the contents of this Policy, please stop using this App. When substantial changes to this Policy occur, we will notify you through reasonable means such as in-app prompts, email, and, depending on the circumstances, request your consent again.

2. Information We Collect

2.1 Information you voluntarily provide

2.1.1 Account Related Data

When you create a KayaPlay account, we may collect your email address, username, and other account details that you voluntarily fill in to identify you and secure your account.

2.1.2 Customer Support Data

When you contact us via XinWizzle@gmail.com or the in-app feedback channel, we may collect the content of your submitted feedback, the contact information, and necessary information related to the issues you have responded to in order to process your request.

2.2 Information We Automatically Collect

2.2.1 Device Information

To ensure the proper operation and compatibility of applications, we may automatically collect information such as your device model, operating system version, device identifier, screen resolution, and application version number.

2.2.2 Usage Information

We may collect anonymous statistics about your use of application features, such as feature usage frequency, playback preferences, action behavior, and so on, to optimize product design and user experience.

2.2.3 Crash and Diagnostic Data

When an anomaly occurs in an application, we may collect related crash logs and diagnostic information to locate and fix the problem, improving the stability of the application.

2.3 Information We Do Not Collect

By default, your local video files, video content, and playback records are only stored locally on your device. We do not actively upload, read, or collect video content from your device. We also do not unauthorizedly collect your personal information that is not related to the core functionality of this application, such as your contacts, location information, photo album content, and so on.

3. Usage of Information

3.1 Providing Core Services

We use the collected information to provide you with core functions such as local video import, HD playback, doubling, playlist and media management, and ensure that the related functions operate normally and reliably.

3.2 Improving the Product Experience

Based on anonymized data such as crash logs and usage statistics, we analyze application performance and user behavior trends to continuously improve product features, optimize interface design, and improve playback experiences.

3.3 Security and Compliance Uses

We may use the relevant information to detect, prevent and respond to fraud, abuse and other security risks to ensure the security of applications and user data, while providing necessary support to meet applicable legal obligations or respond to legitimate requests.

4. Sharing and Disclosure of Information

4.1 Sharing Basic Principles

We will not sell, rent or trade your personal information. Except as described in this Policy, we will not share your personal information with any third party without your explicit consent.

4.2 Service Providers

To provide services to you, we may commission trusted third-party service providers (such as cloud storage, data analytics, technical support providers) to process some of your information. These service providers only access your information to the extent necessary to provide services to us, and are bound by confidentiality obligations and data processing contracts.

4.3 Legal Requirements and Rights Protection

We may disclose your information to the extent necessary when applicable laws and regulations require it, or when a government or judicial authority makes a legal request. In addition, we may also disclose information to the extent reasonably necessary to protect ourselves, other users, or the public from harming their legitimate interests.

5. Data Storage and Security

5.1 Location and Duration of Storage

Your personal information may be stored on servers operated by us and our service providers, which may be located outside your country or region. We will only retain your personal information for the period necessary to achieve the purposes described in this Policy, and upon expiration of this period, it will be deleted or anonymized in a secure manner.

5.2 Security Protection Measures

We use industry-standard technology and management measures to protect your information, including, but not limited to, transmission encryption, access controls, security auditing, and employee confidentiality management to reduce the risk of information loss, abuse, unauthorized access, and disclosure.

5.3 Security Incident Response

In the event of an unfortunate personal information security incident, we will promptly inform regulatory bodies and affected users of the incident situation, possible impacts and response measures, and take reasonable measures to control the risk, as required by applicable law.

6. Your rights and choices

6.1 Access and Correction

You have the right to query and access the personal information we hold about you, and to request us to correct or supplement it if you find the information to be inaccurate or incomplete.

6.2 Deletion and revocation of consent

You have the right to ask us to delete your personal information, or to withdraw your previous consent to certain information processing behaviors. The withdrawal of consent does not affect the legality of processing based on consent prior to the withdrawal.

6.3 How to exercise your rights

You can submit a request to us to exercise the above rights via XinWizzle@gmail.com. We will respond within a reasonable time frame (usually no more than 30 natural days) after verifying your identity.

7. Privacy Protection for Children

7.1 Processing of Child Information

This app is primarily intended for the general public and is not specifically designed for children. We do not intentionally collect personal information from children. If you believe we have unintentionally collected personal information from children, please contact us promptly.

7.2 Parental Rights

If you are the guardian of a child and find that the child has provided us with personal information without your consent, you can contact XinWizzle@gmail.com to request the deletion of the relevant information, which we will process as soon as possible after verification.

8. Policy Updates and Contact Us

8.1 Policy Update

We may revise this Privacy Policy from time to time to reflect changes in services, technological developments or applicable legal requirements. The updated policy will be published on this page with the effective date noted. Major changes will be notified to you through in-app notifications or email.

8.2 Contact Us

If you have any questions, comments or complaints about this Privacy Policy or our data processing practices, please contact us by: Email XinWizzle@gmail.com. We will process your feedback as soon as we receive it and respond to you promptly according to applicable law.